Under the administrative direction of the Associate Director of Business and Human Resources, the Assistant Director of Membership & Customer Experience serves as the primary manager of Recreation’s membership office operations, guest services, and customer engagement initiatives. This position oversees the registration management software, ensuring accurate membership setup, audits, and financial transactions. Additionally, the Assistant Director hires, trains, and supervises a large temporary workforce supporting membership offices, Henry Crown Sports Pavilion front desk, and Wellness Suite.The Assistant Director of Membership & Customer Experience reports directly to the Associate Director of Business & Human Resources, supporting broader departmental business operations and HR