Department Overview 

The Department of Recreation and Wellness, housed in the Division of Student Affairs, believes a balance of social, mental and physical wellness creates a foundation for successful, healthy individuals. We foster comprehensive wellness by engaging students and the UNCG community in experiential and educational opportunities. We promote lifelong success through meaningful and inclusive programs and resources. 

Position Description 

The Graduate Assistant, Facility Operations & Member Services holds significant responsibilities related to the daily operations of the Leonard J. Kaplan Center for Wellness. The person in this position will oversee a group of student staff, assist with event and reservation logistics, and be part of a unit that strives to provide positive experiences for our patrons.  

Task & Supervision 

The Graduate Assistant, Facility Operations & Member Services will receive direct supervision and guidance from the Coordinator, Member Services as well as indirect supervision from the Assistant Director, Facility Operations & Member Services. 

This Graduate Assistant will assist with the management of all daily operations within the 216,000 sq. ft. Leonard J. Kaplan Center for Wellness. This includes assisting with risk management planning and implementation of Recreation and Wellness policies and procedures. In addition to hiring and training student employees, they are expected to contribute to a meaningful on-campus employment experience for them through interpersonal connection, growth opportunities, and professional skill development.   

Responsibilities of the Graduate Assistant, Facility Operations and Member Services include, but are not limited to, the following:  

Operations and Customer Service (50%)  

• Assist with the daily operations of all Leonard J. Kaplan Center spaces 

• Contribute to the development and implementation of patron policies 

• Complete regular facility rounds with Operations Supervisors to ensure spaces are maintained 

• Communicate and execute logistics for a variety of events and reservations, including staffing, setup and equipment coordination 

• Oversee all financial transactions at the Welcome Desk 

• Promote and sell memberships and services to UNCG affiliates 

• Manage equipment checkout and pro shop operations, including inventory management 

• Establish and maintain a safe, clean, welcoming, and inclusive environment for users 

• Function as a liaison between patrons and RecWell professional staff 

• Utilize a variety of technology required to perform duties, including but not limited to InnoSoft Fusion, Connect2, WhenToWork, TimeClock Plus, Keywatcher, iPads, and handheld radios 

Staff Supervision (30%)  

• Recruit student employees and coordinate interview processes for candidates 

• Onboard and train new student employees through engaging interactive sessions 

• Facilitate individual meetings with employees as needed and assist with planning staff trainings, facilitating bi-weekly meetings, and other developmental opportunities 

• Oversee scheduling efforts for roughly 40 student employees 

• Assist with employee accountability concerns and staff appreciation initiatives 

Risk Management (15%)  

• Assist with teaching American Red Cross CPR/AED/First Aid certification classes for student employees as well continuous education related to various risk management topics 

• Ensure all staff certifications are current, and initiate recertification processes as necessary 

• Create and maintain accurate training materials for staff related to CPRO and the RecWell EAP 

Marketing & Promotions (5%)  

• Advertise Recreation and Wellness events and services to patrons 

• Assist with membership outreach and promotion at tabling events, information fairs, and new faculty/staff orientation sessions 

• Provide facility tours to prospective members and visitors 

• Answer patrons’ questions through in-person, email, and telephone communication

To apply for this position, please send your resume, a cover letter, and two professional references to Jordan Kelber at jmkelber@uncg.edu 

Required Skills, Experience, and Certifications  

• Bachelor’s degree  

• Full admittance to a UNCG graduate program  

• Successful completion of criminal and driving background check  

• Current certification in American Red Cross CPR/AED for Professional Rescuer with First Aid (training provided upon hire if needed)  

About UNC Greensboro Recreation and Wellness

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Join UNC Greensboro, one of the Top 30 Most Promising Places to Work in Student Affairs, as recognized by ACPA and Diverse. UNC Greensboro creates remarkable real-world impact, every day. ...With nearly 20,000 students and 3,000 faculty and staff, UNCG is the largest state university in North Carolina’s Piedmont Triad region, encompassing Greensboro, Winston-Salem, and High Point. We take pride in being a learner-centered public research university and in being a Minority Serving Institution. Under Chancellor Franklin Gilliam, UNCG has doubled Black faculty members, increased Latino faculty by 50%, and increased Asian faculty by 25%. The University of North Carolina Greensboro (UNCG) and the Division of Student Affairs are strongly committed to recruiting and retaining diverse students, staff, and faculty. The University and the division invest in its staff and administrators by supporting their active engagement in professional associations, affinity groups, professional service, and ongoing learning and development. Learn about our commitment to our students and our Culture of Care that permeates everything we do by visiting sa.uncg.edu, and review our open positions at spartantalent.uncg.edu.

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Connections working at UNC Greensboro Recreation and Wellness