Job Description Summary

The coordinator leads the supervision of student and part-time facility operation staff while managing the daily operations of the Wellbeing Center’s fitness areas and Welcome Desk. Key responsibilities include overseeing upkeep of strength and cardio zones, managing equipment inventory and maintenance, and oversight of daily facility operations. Additionally, the role assists in the supervision and scheduling of indoor and outdoor recreation spaces to support diverse programs and special events.

Job Description

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions:

•  Responsible for the recruitment, hiring, training, scheduling, evaluation, and development of 50+ student and part-time staff for Campus Recreation facility/operations positions.

• Coordinates employee orientations, staff meetings, certifications, and in-service & professional development training. Develops and maintains employee handbooks.

• Empower student and part-time facility/operations staff to address, problem-solve, and manage daily activities, facility maintenance issues, special events, and other building needs.

• Coordinates closely with all members of the facility/operations team to ensure sound staffing of all positions year-round.

• Oversee all operations related to the Wellbeing Center Welcome Desk including sales, rental equipment, and customer service.

• Manages the operations of the strength & conditioning and cardio fitness areas. Six unique areas in total. Responsible for maintaining the appearance and condition of these areas.

• Manages fitness equipment inventory, usage tracking, repair, and preventative maintenance keeping detailed records.

• Champions informal recreation initiatives for the department including scheduling and equipment management.

• Assists with the supervision and scheduling of all Campus Recreation facility spaces (indoor and outdoor), programs, and student & part-time staff.

• Assists in the development, evaluation, and revision of policies, procedures, and operation  protocols to ensure safe and well-managed facilities. Ensures compliance with departmental and university policies, security and risk management requirements.

Other Functions:

• Assists with the collection and reporting of evaluation and assessment data (i.e. number of facility users, reservations, and sales data) in support of special projects.

• Provides assistance in oversight of the operational budget tied into facility and fitness equipment and staffing expenses. Projects operational needs and monitors spending.

• Develops annual goals with appropriate evaluation and assessment metrics to demonstrate progress.

• Assists with the coordination and operation of special events programs held in the building, to include tournaments, conferences, receptions, and meetings.

• Assists fulfilling duties of Campus Recreation Facility/Operations staff in their absence including: Associate Director, Staff Training & Development Manager, and student & part-time staff members.

• Performs other related duties as required.

Accountabilities: 

• Position is considered to be essential personnel. The WF Wellbeing Center is operational approximately 356 days a year. Ensures that facilities are operating and staffed including nights, weekends, holidays, and in the event the University is closed due to inclement weather or other emergency. 

• Evening and weekend work required and flexible schedule. Available to provide leadership and support to part-time and student staff during times facilities and programs are operating.

• Supervises part-time staff, graduate and student employees and provides training for financial transactions and accountability.

• Ensures University fiscal policy and cash handling procedures are followed.

Physical Requirements:

• Ability to lift up to 70 pounds.

Environmental Conditions: 

• No adverse environmental conditions expected.

Additional Job Description

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.

Required Education, Knowledge, Skills, Abilities:

•  Bachelor’s degree and 1+ years of professional experience in staff development and supervision. Graduate assistantship experience is acceptable.

• 1+ years of professional experience working with facility operations, supervising and/or coordinating weight and fitness areas.

• Experience developing and delivering both job-specific and professional development training for part-time and student employees.

• Ability to plan and make decisions independently 

• Excellent interpersonal skills, including customer service skills.

• Ability to communicate effectively both orally and in writing.

• Demonstrated proficiency in use of computers and relevant software applications.

• American Red Cross First Aid/CPR/AED Certification.

• American Red Cross First Aid/CPR/AED instructor certification or ability to obtain within first 3 months of employment.

Preferred Education, Knowledge, Skills, Abilities:

• Master’s degree.

• Experience working in a collegiate setting with direct supervision of student staff.

• General knowledge of operations tied into the management of a multipurpose facility.

• Experience overseeing a diverse staff structure including students and part-time staff.

• Working knowledge of Innosoft Fusion, EMS reservation software, and Connect2.

About Wake Forest University

Founded in 1834, Wake Forest University is a private university located in Winston-Salem, N.C., with more than 8,000 students. Wake Forest is a vibrant community in which students pursue learning in one or more of the 50+ majors, 60 minors and additional programs within six colleges and schools. The Campus Recreation department operates out of the fully renovated and expanded Wellbeing Center.

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