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Associate Director of Member Experience
Job Summary: The Associate Director of Member Experience serves as an operational leader within Recreation & Wellbeing, responsible for the strategic leadership, operational execution, and continuous improvement of core member-facing service areas, including Member Services, Scheduling & Events, and Community Programs. This position plays a critical role in ensuring exceptional service delivery and operational excellence & sustainability across services supporting UW–Madison students, faculty, staff, and the broader community. Reporting to the Director of Member Engagement, the Associate Director provides leadership and oversight of frontline service infrastructure, experience deliver


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