As part of the Student Affairs Wellness team, Campus Recreation promotes the overall health and wellness of our entire community providing inclusive recreational and fitness opportunities. The Member Services Coordinator is responsible for the overall and day-to-day leadership and management of member services operations and personnel in providing customer service to promote and support the Campus Recreation department and the Wellness Team ensuring a superior participant experience, first-rate service, and alignment with department priorities. Core responsibilities include student staff leadership, supervision, and development; member services operations, management, and outreach encompassing customer service, facility access monitoring, membership sales, program registration, point of sale transactions, locker rentals, etc.; serving as subject matter expert and system administrator for various software and business management platforms managing access, training, documentation, reporting, and troubleshooting. Perform in hands-on role as member of member services team answering inquiries and supporting team. Create, manage, and foster programs and relationships that continually promote Campus Recreation with students, faculty, staff, and University community members. Coordinator works a varied on-campus schedule with an assortment of hours and days to ensure a superior participant and student employee experience.

Position requires baccalaureate credentials and/or equivalent education and independent experience, and minimum 2 years of progressive member/guest services operations management and/or similar experience, preferably in a higher education environment. Minimum 1 year supervising student or part-time employees. B.S. degree in recreation management/administration, sports management, exercise science, physical education, kinesiology, student affairs, or related field. Demonstrated effective oral and written communication skills; ability to lead and mentor students; demonstrated ability to manage multiple priorities with successful outcomes. Familiarity with Microsoft Office software is required; familiarity with facilities operations and/or business management software preferred. Demonstrated knowledge of all phases of member services and outreach, including knowledge of principles, methods, practices, trends, and techniques, and ability to apply these in a university setting. Ability to understand, interact, manage, and evaluate business operations software systems. General working knowledge of the university recreation programs, activities and services is preferable. Current First Aid/ CPR/ AED certification or obtained within 6 months of hiring.

 

 

Screening of applicants will begin April 3, 2023 and continues until filled.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets. The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit coronavirus.pitt.edu to learn more about this requirement.