The Assistant Director - Member Services, Systems & Business Operations is responsible for the oversight, administration, and strategic development of Recreation & Wellness’ membership management systems, financial processes, and internal business operations. This position serves as the lead administrator for the Fusion software platform, ensuring accurate setup and execution of memberships, recurring deductions, locker rentals, program registration, and facility access for internal and external users. In addition, the Assistant Director manages critical business functions including refunds, billing, auditing, payee certifications, and data reporting to support operational efficiency and fiscal accountability. This role develops and delivers system training to staff, maintains process documentation, and drives improvements through system updates and user support. The Assistant Director of Systems & Business Operations works in conjunction with the Assistant Director of Staff Development & Member Experience to ensure seamless service delivery and consistent application of policies and procedures. This position will also work closely with all program areas, including Reservations. Reporting to the Senior Assistant Director of Member Services and Outreach, the position plays a key role in supporting the department’s commitment to service excellence, innovation, and inclusive access. Weekend and evening work required at times.

• Bachelor’s degree in areas such as recreation, sport management, hospitality management, or related fields.  
• Minimum of 2 to 3 years of relevant experience in customer service, hospitality management, staff supervision, or computer applications. 
• Will consider direct graduate experience or graduate assistantship experience.
• Proficiency with Fusion or comparable membership and facility management software.
• Strong analytical and data interpretation skills, including budget reconciliation, auditing, and financial reporting.
• High attention to detail with demonstrated accuracy in managing membership pricing, recurring deductions, and billing workflows.
• Ability to troubleshoot software issues and communicate effectively with IT teams and external vendors.
• Experience developing and delivering technical training materials, including written SOPs and instructional guides.
• Strong organizational and time-management skills with the ability to meet operational deadlines.
• Ability to manage sensitive data with discretion and in alignment with university policies.
• Effective written and verbal communication skills for cross-departmental coordination and documentation.
• Independent problem-solver with a continuous improvement mindset.
• Must obtain CPR-Pro Instructor within 6 months.

About Purdue University Recreation & Wellness

Purdue University is a public institution founded in 1869, with more than 16,000 employees and 49,000 students, located in West Lafayette, Indiana. The university offers excellent benefits, including employer-funded retirement plans and reduced tuition rates for staff and immediate family members. West Lafayette is conveniently located one hour northwest of Indianapolis and two hours southeast of Chicago. The area offers a variety of entertainment and cultural opportunities. Residents enjoy a low crime rate as well as a thriving and diverse economy. Opened in October 2012, our award winning facilities include over 470,000 square feet of space with fitness and multi-purpose rooms, climbing & bouldering walls, recreation pool, and indoor turf. Outdoor facilities also include over 107 acres of playing fields, sand volleyball, basketball and tennis courts. Purdue University in an equal access/equal opportunity/affirmative action employer fully committed to achieving a diverse workforce.

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