Job Summary:

Recreation & Wellbeing at the University of Wisconsin–Madison is seeking a dynamic, energetic, goal-oriented, and innovative leader within the fields of recreation, customer service, and wellbeing. The Assistant Director of Member Services is a full-time employee under the direct supervision of the Associate Director of Member Experience. They will manage the member services area including staffing, membership sales, locker rentals, merchandise, and customer inquiries, and will supervise two Coordinators of Member Services, up to two professional interns, and approximately 150 part-time student employees. They are directly responsible for the oversight of member services across the Nicholas Recreation Center and the Bakke Recreation & Wellbeing Center. They will oversee all hiring, training, and development of member services student employees.

The Assistant Director is responsible for the creation and oversight of the member services budget, the review and development of policies impacting member services, and cultivating relationships within the division and across campus with a focus on enhancing student and member experiences. They will work to engage as many students as possible with Rec Well while also pursuing opportunities to attract and retain more than 3,000 non-student members. The position is directly responsible for the day-to-day functionality, data reporting, and upkeep of the membership-based aspects of our CRM software, Innosoft Fusion. They will work closely with professional and student staff to plan and coordinate activities, assess problems, and develop solutions.

Key Job Responsibilities:

• Provides leadership and direction regarding programmatic decisions, budgets, and logistics

• Prepares and analyzes statistical reports, evaluations, participation surveys, and program manuals

• Develops and audits the unit budget

• Facilitates the development of new programs and fosters relationships with existing student organizations

• Manages applicable software systems for program registration, sport management, and participation data

• Directly manages and supervises the student Rec Well Manager position, including budgeting for the role, training, and shift report analysis and follow-up.

• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees

Compensation:

The minimum salary for the position is $65,000. The expected salary for this position ranges from $67,000 to $73,000. Actual pay is negotiable based on experience and qualifications.  

In addition to salary, this position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see:

https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

Required Qualifications:

Preferred Qualifications:

Additional Details:

• Typical working hours between 7:45am - 4:30pm. Some night and weekend hours may be required.
• This position is eligible for up to the equivalent of one work day remote. 

Education:

Required: Bachelor's Degree in recreation, sports administration, higher education, or related field

Preferred: Master's Degree in recreation, sports administration, higher education, or related field

How to Apply:

As part of the application process, you will be required to upload a current resume and a cover letter addressing your work-related experience and qualifications related to this position. References will be requested from final candidates.

Contact Information:

Cameron Theisen, cameron.theisen@wisc.edu

About University of Wisconsin-Madison Recreation & Wellbeing

At University Recreation & Wellbeing, we practice what we preach. We work hard. We move fast. We aren’t afraid to fail, and we certainly aren’t afraid to stand out. As a growing team of over 100+ professional staff members and 1000+ student employees, we’re so much more than a building. We’re building a movement. And we’re looking for go-getting, limit-pushing, movement-loving people to join us. If this sounds like you, we hope you’ll consider applying for one of our open positions.Starting on Day One, your experiences, ideas, and strengths will be valued and leveraged to help us deliver mission-driven results. We are committed to creating and promoting an inclusive environment in which we celebrate the unique differences of each member in our community. We are proud to be an equal opportunity and equal access employer that embraces a diverse work environment.Join a team that feels more like a family. We put people first, dream big, and work hard together. We're building something special for Badgers -- get ready to hit the ground running.

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